Refund policy

Refund Policy

Our Satisfaction Guarantee

At Mike's Hot Honey, we stand behind the quality of our products. Your satisfaction is our top priority. If you are unhappy with your purchase for any reason, please contact us and we will grant you a full refund.

Refund Eligibility

We offer refunds on the following grounds:

  • Product quality issues
  • Damaged items received
  • Incorrect items shipped
  • General dissatisfaction with the product
  • Delivery issues beyond a reasonable timeframe

How to Request a Refund

To initiate a refund request, please:

  1. Visit our Contact Us page
  2. Provide your order number
  3. Briefly explain the reason for your refund request
  4. Include any relevant photos if the issue is related to product damage or quality

Refund Process

Once we receive your refund request:

  1. Our customer service team will review your request within 1-2 business days
  2. We may request additional information if needed
  3. Upon approval, your refund will be processed to your original payment method
  4. Refunds typically appear in your account within 5-7 business days, depending on your financial institution

Return Shipping

In most cases, you will not need to return the product to receive your refund. However, if we do request a return, we will provide a prepaid shipping label at no cost to you.

Exceptions

While we strive to make our refund process as accommodating as possible, please note the following exceptions:

  • Refund requests must be made within 30 days of receiving your order
  • Customized or personalized products may have different refund terms
  • Wholesale orders are subject to separate terms outlined in our wholesale agreement

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us:

We're committed to making your experience with Mike's Hot Honey as sweet (and spicy) as possible!

Last Updated: March 10, 2025